Refund policy
Last updated: August 11, 2026
We want customers to have clear information about returns and refunds before placing an order.
30-Day Return Window
You may request a return within 30 days after your order is delivered.
To be eligible for a return, the item must be:
- Unworn
- Unwashed
- Unused
- In the same condition in which it was received
- With its original tags
- With its original packaging where applicable
Proof of purchase is required.
Start a Return
Before returning an item, please contact our customer support team:Include:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs where relevant
Approved returns must be sent to our designated Shenzhen return address provided in the return authorization instructions.
Our return address is the same location used for fulfillment operations:
Room 2005A, Xinghai Mingcheng Phase VII
Intersection of Shennan Avenue and Qianhai Road
Nantou Subdistrict, Nanshan District
Shenzhen, Guangdong 518052
China
Please do not send a return before receiving authorization and return instructions from Damondaily.
Unauthorized returns may be refused.
Return Shipping
For returns due to:
- Change of mind
- Size preference
- Style preference
- Other non-defective reasons
the customer is responsible for return shipping costs and any related customs or import charges.
We recommend using a tracked shipping service.
If an item is:
- Defective
- Damaged
- Incorrect
- Different from the item ordered
please contact us promptly and provide supporting photographs.
After verification, Damondaily will provide an appropriate remedy and will cover reasonable return shipping costs where required.
Product Condition
For standard returns, we accept new-condition products only.
Items that have been worn, washed, used, altered, damaged after delivery, or returned without required tags may not qualify for a refund unless the item was defective or applicable law requires otherwise.
Non-Returnable Items
The following items are generally not eligible for return unless defective or applicable law requires otherwise:
- Gift cards
- Personalized or customized items
- Products explicitly marked as final sale
For hygiene reasons, worn or washed items are not eligible for standard returns unless defective.
Restocking Fees
We do not charge a restocking fee.
Refunds
Once we receive and inspect your authorized return, we will notify you of the refund decision.
If approved, the refund will be issued to the original payment method within 10 days after inspection.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account after we have issued it.
Original shipping charges are non-refundable unless:
- The item was defective
- The item was damaged
- We sent the incorrect item
- Applicable law requires otherwise
If more than 15 days have passed since we notified you that your refund was approved and you have not received it, please contact:
Exchanges
We do not offer direct exchanges.
If you would like another size, color, or style, please return the eligible item in accordance with this policy and place a new order after the return has been approved.
If we sent an incorrect or defective item, please contact us and we will arrange an appropriate correction.
Cancellations and Address Changes
If you need to cancel an order or change the shipping address, contact us as soon as possible at:
We cannot guarantee that an order can be cancelled or an address changed after fulfillment has started.
If a parcel is returned because the customer supplied an incomplete or incorrect address, reasonable reshipping costs may apply.
Consumer Rights
This Refund & Return Policy does not limit any mandatory rights or remedies available to you under applicable consumer-protection laws.
Where mandatory local law provides rights that are more favorable than this policy, those mandatory rights will apply.
Customer Support
For return or refund questions, contact:
Email: support@damondaily.com
Phone: +86 134 2510 7468
Customer support normally replies within 2 business days.
Business Information
Damondaily is the customer-facing brand operated by:
shen zhen shi le yi fu zhuang you xian gong si
深圳市乐宜服装有限公司
Business address:
Room 2005A, Xinghai Mingcheng Phase VII
Intersection of Shennan Avenue and Qianhai Road
Nantou Subdistrict, Nanshan District
Shenzhen, Guangdong 518052
China